1. Introduction
QLinePh ("we," "our," or "us") is committed to protecting the privacy of our users, including restaurant owners, staff, and customers who use our QR-enabled restaurant ordering platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
For Restaurant Owners and Staff:
- Business registration information and contact details
- Restaurant profile data (name, location, operating hours)
- Menu items, pricing, and inventory information
- Staff account credentials and access permissions
- Sales and transaction records
- Table and QR code management data
For Customers:
- Name and contact information (when provided)
- Order history and preferences
- Table number via QR code scanning
- Dietary preferences and special requests
- Cash payment confirmations
- Device information used to access our service
3. How We Use Your Information
We use the collected information to:
- Process and manage restaurant orders efficiently
- Facilitate communication between customers and restaurant staff
- Generate and manage QR codes for tables
- Track order status and dining history
- Provide analytics and insights to restaurant owners
- Improve our platform's features and user experience
- Send order confirmations and updates
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. QR Code Data Collection
When customers scan QR codes at restaurant tables:
- We identify the specific table and restaurant location
- We track session duration for service optimization
- We do not collect personal data unless explicitly provided during ordering
- QR scan data is used solely for order management and service improvement
5. Cash Payment Handling
As our platform operates with cash payments:
- We do not collect or store any financial payment card information
- Cash transaction records are maintained for restaurant accounting purposes
- Payment confirmations are recorded to complete order processing
- All cash handling occurs directly between customers and restaurant staff
6. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share information:
- Between restaurant staff to fulfill orders and provide service
- With service providers who assist in platform operations
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transaction (merger, acquisition, etc.)
- With your explicit consent
7. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure encrypted connections (HTTPS) for all data transmission
- Access controls and authentication for restaurant accounts
- Regular security audits and updates
- Secure data storage with reputable cloud service providers
- Limited access to personal information on a need-to-know basis
8. Data Retention
We retain your information for as long as necessary to:
- Provide our services to restaurants and customers
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Restaurant owners may request data deletion, subject to legal retention requirements.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access and receive a copy of your personal information
- Correct or update inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session information for ordering
- Remember user preferences and settings
- Analyze platform usage and performance
- Improve user experience
You can manage cookie preferences through your browser settings.
11. Children's Privacy
QLinePh is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date below. Your continued use of QLinePh after changes indicates acceptance of the updated policy.